Privacy declaration
Diktio Solutions, located at G.J. van Marrewijklaan 74, 2552 GV The Hague, is responsible for the processing of personal data as reflected in this privacy statement.
Contact details:
G.J. van Marrewijklaan 74
2552 GV The Hague
+31 6 46002707
info@diktiosolutions.eu
website:https://diktiosolutions.eu
Personal data we process:
Diktio Solutions processes your personal data because you use our services and/or because you provide them to us yourself.
Below is an overview of the personal data we process:
– First and last name and middle name
– Gender for salutation purposes (Mr. or Mrs.)
– Address data
– Bank account number
– Telephone number
– E-mail address
Bitdefender Services (Joint Controller Arrangement):
The joint controllers (Bitdefender and Diktio Solutions) are each independently and separately responsible for respecting the GDPR provisions, including lawful processing of personal data, informing Data Subjects about the use of their personal data, securing personal data, and ensuring Data Subjects can exercise their rights.
The following documents refer to the personal data collected:
Document B: Privacy Policy for Bitdefender Business Solutions
Heading 2 Personal data collected
Document D: the collected data are split in two categories:
A. User-related information
B. Technical information
Click below to open the documents:
Documents: Bitdefender Business Solutions and GDPR
Website contact form data:
– WordPress plugins doesn’t store data, it does handle user submitted data
– Name and email address via contact form. In addition, any personal data you provide to us yourself through the contact form
WordPress Security Plugin on Website:
– IP address
Newsletter via Mailchimp:
-First Name, Last Name
-Email Address
The following documents refer to the personal data collected, Annex A: click here.
Special and/or sensitive personal data we process:
Our website and/or service does not intend to collect data on website visitors who are under 16 years of age. Unless they have parental or guardian consent. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in their children’s online activities to avoid collecting data on children without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at info@diktiosolutions.eu and we will delete this information.
For what purpose and on what basis we process personal data:
Diktio Solutions processes your personal data for the following purposes:
– Handling your payment
– Sending our newsletter and/or advertising folder
– Calling or e-mailing you if necessary to perform our services
– To inform you about changes to our services and products
– To deliver goods and services (to you)
– Diktio Solutions also processes personal data if we are legally obliged to do so, such as data we need for our tax return.
We rely on the bases;
basis contract performance
basis legal obligation
basis permission
basis legitimate interest
Bitdefender Services (Joint Controller Arrangement):
The following documents refer to the purpose and legal basis:
Click below to open the documents:
Documents: Bitdefender Business Solutions and GDPR
For Bitdefender Services, we rely on the basis; necessary for the performance of a contract.
Data via the Website contact form:
On the basis of consent
WordPress Security Plugin on Website:
(IP address) Necessary for the network and information security of the Website.
Newletter via Mailchimp:
On the basis of consent.
The following documents refer to the purpose and legal basis:
Automated decision-making.
Diktio Solutions does not make decisions about matters that could (significantly) affect individuals on the basis of automated processing. These are decisions that are made by computer programmes or systems, without a person (e.g. an employee of Diktio Solutions) being involved. Diktio Solutions does not use computer programmes or systems for automated decision-making.
How long we keep personal data:
Diktio Solutions does not retain your personal data for longer than is strictly necessary to fulfil the purposes for which your data is collected. We use the following retention periods for the following (categories of) personal data:
We are required by law to keep our records for 7 years (tax retention obligation). Certain parts of our records are designated as basic data.
These include:
the general ledger
debtor and creditor records
the stock records
purchase and sales administration
the payroll administration
(Category) personal data > Retention period > Reason:
First and last name and middle name > 7 years > tax retention obligation and direct marketing
Gender for salutation (Mr or Mrs) > 7 years > tax retention obligation and direct marketing
Address data > 7 years > tax obligation and direct marketing
Bank account number > 7 years > obligation to retain for tax purposes
Telephone number > 7 years > direct marketing
E-mail address > 7 years > direct marketing
Bitdefender Services (Joint Controller Arrangement):
The following documents refer to the information kept:
Click below to open the documents:
Documents: Bitdefender Business Solutions and GDPR
After termination of the Bitdefender Services, personal data are retained by Diktio Solutions due to tax retention obligations.
Website Contact Form processing:
– Data is temporarily stored for processing Website contact form.
WordPress Security Plugin:
IP address > Permanent > Website protection (blacklist)
Newsletter Mailchimp:
The following documents refer to the information kept section 7: click here
Sharing personal data with third parties:
Diktio Solutions shares your personal data with various third parties as necessary to execute the agreement and to comply with any legal obligation. With companies that process your data on our behalf, we conclude a processor agreement to ensure the same level of security and confidentiality of your data. Diktio Solutions remains responsible for this processing. In addition, Diktio Solutions provides your personal data to other third parties. We only do this with your explicit consent.
Name and jurisdiction: Tax authorities, National legislation
Category: Controller
Purpose: Legal obligation
what data:
We are legally obliged to keep our records for 7 years (tax retention obligation). Certain parts of our records are designated as basic data.
These include:
the general ledger
debtor and creditor records
the stock records
purchase and sales administration
the payroll administration
First name, surname and middle name
Gender for salutation (Mr or Mrs)
Address details
Bank account number
E-mails relating to business operations
Processing agreement: N/A
Name and jurisdiction: Bitdefender
Category: Controller (joint controller)
Bitdefender may store personal data in European Union countries, as well as in any other jurisdiction which offers adequate level of personal data protection according to European Union standards, such as US companies that are part of the US-EU Privacy Shield
Purpose: Information and Network Security
what data and processing agreement:
The following documents refer to the Data Sharing and disclosure:
Click below to open the documents: Bitdefender Business Solutions and GDPR
Name and jurisdiction: Vimexx
Category: Processor
Purpose: Web hosting provider (Website processing contact form)
what data:
Contact form:
(Company) Name and e-mail address
processing agreement:
Click here to go to Vimexx processing agreement
Name and jurisdiction: Google Workspace
Category: Processor
Purpose: Google Workspace, Gmail (email) and Gdrive (backup)
what data:
Gmail (email): Diktio Solutions processes personal data that you provide to us yourself via e-mail. An e-mail may contain personal data such as e-mail address and contact details.
– emails related to business operations
– e-mail address and name
Google drive: backup of a Website
processing agreement:
click here to go to Google Cloud Data Processing Addendum
Name and jurisdiction: Synology C2 Frankfurt
Category: Processor (processor)
Purpose: Backup
What data: encrypted Back-up of personal data
Name and jurisdiction: WordPress Security plugin
Category: Processor
Purpose: Network and information security
what data:
IP address
Name and jurisdiction: newsletter Mailchimp
Category: Processor
Purpose: newsletter
what data:
First Name, Last Name and email address
processing agreement:
See following link: click here
Cookies, or similar techniques, that we use:
Diktio Solutions uses only technical and functional cookies. A cookie is a small text file that is stored on your computer, tablet or smartphone the first time you visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferences. They also allow us to optimise our website. You can opt out of cookies by setting your internet browser to no longer store cookies. You can also delete any information previously stored via your browser settings.
This website contains cookies. Below is an overview:
Cookie: Polylang plug-in for WordPress (language preference)
Name: pll_language
Function: Functional cookie
Duration: 1 year
Cookies: GDPR WordPress Plugin
Name: gdpr
Function: Functional
Cookie expires after: 1 year
Access, correct or delete data:
You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by Diktio Solutions and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold on you in a computer file to you or another organisation named by you.
You can send a request for inspection, correction, deletion, data transfer of your personal data or a request to withdraw your consent or object to the processing of your personal data to info@diktiosolutions.eu.
To ensure that the request for inspection is made by you, we ask you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.
Diktio Solutions would also like to inform you that you have the opportunity to submit a complaint to the national supervisory authority, the Personal Data Authority. You can do so via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we secure personal data:
Diktio Solutions takes the protection of your data seriously and takes appropriate measures to counter abuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service team or at info@diktiosolutions.eu